The emails we send you

Account emails always arrive, because they’re about your page and your money: your welcome, your review result, payments connected, disputed payments, a switched-off webhook and email address changes.

New-support emails are yours to choose: one each time, a daily summary, or none.

Tips and reminders help you along the way. You can switch them off:

• While your page isn’t finished: your one next step, on day 1, 3 and 7 after you join.
• When your page is live but payments aren’t connected, or no one has supported you yet: a few ideas to help.
• Once, a few days after you join or go live, if you’ve had fewer than 3 supports: where to put your link, with a guide for each platform.
• Reminders to finish your page or connect payments start with how far you’ve got, like “Your page is 80% set up”. The same number shows in Let’s get you started on your Home page.
• Milestones: 10, 50, 100, 500 and 1,000 cups, and when you reach your goal.
• A recap on the 1st of each month, if anyone supported you the month before.
• After 60 days without support: ideas to get going again (at most once every 90 days).

We send at most one tip or reminder every two days, and stop as soon as you’ve done the step. Pausing your page stops them too.

1. 1To switch them off, open Settings → Emails & account and untick Tips, reminders and my monthly recap.
2. 2Or use the unsubscribe link at the bottom of any tips email.

Product update emails (new features) have their own setting and unsubscribe link.