Disputes and chargebacks

Sometimes a cardholder asks their bank to reverse a payment. This is called a dispute or chargeback. It can happen if a card was used without permission or someone doesn’t recognise the payment.

We email you when it happens. Stripe holds the amount and a dispute fee from your own Stripe balance while it’s decided, usually over several weeks.

1. 1Open Disputes in your Stripe dashboard.
2. 2Send evidence before the deadline Stripe shows: the supporter’s message, what the support was for, and any emails with them.
3. 3We email you again when the dispute is decided.

Card networks usually keep the dispute fee even if you win. A clear name on bank statements helps prevent disputes.